By making a reservation with Traverse City Cottage Co, you are agreeing to all terms and conditions of the property.
Payments & Reservation Requirements
Reservations are not considered “guaranteed” until the “Additional Guest Information” form is signed and returned, payment of the required down payment is received, and a credit card is provided for a security deposit. All reservations require a down payment of one night’s stay plus tax at the time of reservation, the remaining balance is due no later than 30 days prior to arrival.
Accepted forms of payment: VISA, MasterCard, AMEX, Discover or personal check received 30 days prior to arrival.
Cancellation Policy
All cancellations must be in writing or email. As of August 1st 2024, a cancellation fee of 25% of the down payment amount will be applied to all cancelled reservations. In the event of a cancellation or Traverse City Cottage Co has to cancel the reservation due to non-payment of balances due, cancellation charges are as follows:
Shoulder & Off Seasons (Labor Day thru June 15th)
- More than 90 Days prior to arrival: 25% of the down payment amount.
- Less than 90 days and more than 30 days: 25% of the down payment amount.
- Less than 30 days and more than 15 days: 25% of the down payment amount plus an additional $50.
- Less than 15 days and more than 2 days: 25% of the down payment amount plus $100.
- Less than 2 days: 100% of rental amount.
Peak Season (June 15th thru Labor Day)
- More than 90 days before arrival date: 25% of the down payment amount plus $100 cancellation fee per cottage.
- Less than 90 days and more than 60 days before arrival date: 25% of the down payment amount plus $150 per cottage.
- Less than 60 days and more than 30 days before arrival date: 50% of rental amount.
- Less than 30 days before arrival: 100% of rental amount for all units.
MAXIMUM OCCUPANCY
AT ALL TIMES, maximum occupancy is 4 for the cottages. Each child/infant count as one guest. Strict fire code regulations and septic system limitations prevent our properties from being over-populated. Tents and campers may not be used as sleeping quarters. Renters that exceed the maximum allowed guests may be asked to leave and/or be charged additional fees determined by Traverse City Cottage Co depending on circumstances.
Outside Guests and Visitors
All outside guests and visitors must be pre-approved by Traverse City Cottage Co in advance and in writing. If you bring extra guests or visitors without prior approval, you may be asked to vacate the property and all rent will be subject to forfeiture. Absolutely no house parties allowed!
Security Deposit
A credit card number must be given for all reservations to act as a security deposit. This credit card may be charged to cover extra accommodation costs or loss or damage to the property by you and/or your guests. Guests will be notified within 7 days of any charges made to the card. The property should be left clean and undamaged. If the property is not left in a suitable condition, it may be necessary to charge the security deposit for costs to cover extra cleaning.
We have a NO PET policy.
Renters arriving with pets will not be allowed to stay and no refunds will be made. If we see a pet on the premises AT ANY TIME during your stay, we will charge the credit card on file $500 and/or ask you to leave with no refund.
No smoking
If you smoke, please do so outside and dispose of the cigarette butts in marked containers. A $300 odor removal fee will be charged if there is smoking in the cottage.
No Fireworks
Due to Traverse City rules and fire hazard, we ask that you refrain from lighting fireworks at the resort.
Parking Policy
Parking spaces are limited to 1 car for each cottage. Unless arrangements are made in advance, a charge of $100 per car will be charged for each car on the premises that exceeds the limit.
Conduct and Behavior
To make everyone’s vacation enjoyable, appropriate conduct and behavior by all renters and their guests is essential. We will hold you responsible for you and your guests conduct and behavior. Inappropriate conduct and misbehavior may result in immediate eviction without refund. We also reserve the right to not rent to you again. All minors must have adult supervision at all times.
Quiet Hours
Please respect a quiet time between the hours of 11pm and 9am.
CHECK IN TIME IS 4pm: Please time your arrival NO EARLIER than 4pm EST so we can prepare for your stay. The check in policy is very strict for summertime guests. During shoulder and off seasons, there can be flexibility.
CHECK OUT TIME IS 10am: We are very strict on the check-out times during summer and late summer reservations. Additional charges may occur if our cleaning staff cannot access the home or cottage by 10am. If you think you may need additional time, please let us know several days in advance so we can schedule our housekeeping staff accordingly. We will try to accommodate your request. If you request a 12 noon (or later) checkout, our charge is 50% of the daily rate. Please check our detailed clean up-list so there will not be any question about whether you will be responsible for additional cleaning charges. Renters are responsible for leaving the cottage in the condition in which you found it; any damage will be paid by the renter.
Age Requirements
All guests renting any of our homes or cottages must be at least 25 years of age. Renters are responsible for using the lake, and beach safely, and AT YOUR OWN RISK, including wearing a life vest at all times. Life vests are not provided. Parents are urged to bring life vests appropriate for each of their children. NO LIFEGUARD ON DUTY! Swim at your own risk!
Liability
Traverse City Cottage Co accepts no responsibility whatsoever for the death, personal injury, illness, accidents, loss, or damage to persons or personal belongings however caused. The use of all accommodations and all amenities is entirely at the users own risk. Children (and adult non-swimmers) must be supervised at all times by responsible adults when using the lake and watercraft. Glass is not permitted in the beach area.
Furnishings
Furnishings are subject to change without notice. Furniture, bedding, mattress pads, utensils or any other property supplied with the rental property must not be taken out or transferred from one property to another. Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to the guest(s).
Linens
WE PROVIDE all bed linens, bath towels, hand towels, washcloths, dish towels and dish rags. We do not provide daily housekeeping or linen service, and bed linen and bath towels are not changed during your stay. The startup set of hand soap, toilet tissue, paper towels and trash bags are not replenished.
Violation of Agreement
If Guest(s) violates any of the conditions of this Agreement, Traverse City Cottage Co may terminate this Agreement and enter premises. Upon notice of termination of this Agreement, Guest(s) shall vacate the Premises immediately and forfeit all rents and security deposits.
Credit Card Agreement
I am providing my credit card number as a guarantee of payment to the agent. I agree to pay all rent and charges related to property rental. I accept all terms of the lease agreement and accept all liability for rent and charges related to property rental, as well as any damage beyond normal wear and tear during my stay. I understand that these costs will be charged to my credit card. In the absence of another payment arrangement, I authorize Traverse City Cottage Co to charge my credit card for payment of these items.
Vacation Rental Insurance
We do not offer any type of travel insurance at this time. If you wish to purchase travel/vacation insurance, you will need to do so through a provider of your choice.